top of page

PBS Administration

“Leaders instill in their people a hope for success and a belief in themselves. Positive leaders empower people to accomplish their goals.”

Tracy S. Ramos, LMHC

Chief Operations Officer

Tracy S. Ramos, LMHC is the Co-Founder/Clinical Director of Positive Behavioral Solutions. He has over 15 years of Behavioral Health Experience and currently provides overall direction of the clinical department. He is compassionate and a pillar for Positive Behavioral Solutions. His overall leadership empowers others to become the best they can be. 

Michael H. Veal, MBA

President/Chief Executive Officer

Michael Veal is the Co Founder and President for Positive Behavioral Solutions. Michael has over 25 years of experience as a Healthcare Executive and several of those years have been in Behavioral Health.  His philosophy is that we all work together as a team towards one goal and that is to "Help People Achieve Positive Outcomes"


Paula Lupton, LCSW

Head of Clinical Operations & Compliance

Paula  oversees the clinical department and social work interns. Paula has over  20 years of experience in the mental health field and is a proud UCF Knight. Her experience comes from working with child welfare -adoption and foster care youth, LGBTQ populations, crisis work, trauma, and social determinates of health. She has worked as a corporate trainer for 7 years, she has experience teaching diverse clinical topics and has presented in over 18 states and national conferences. She has a passion for using expressive art techniques as a healing tool to recover from trauma, anxiety and grief.  She is an Orlando native and loves serving her community, she leads facilitation for  "Creative Consciousness" support group for youth and adults. 

Juanita Carbajal

Director of Marketing &  Community Relations 

Juanita C. is the Marketing & Community Relations Director, currently a Masters in Public Health candidate with the  University of Florida. She has over ten years experience working with the mental health population and is passionate about educating communities and reducing the stigma affiliated with Mental Health treatment and community care. She is your best point of contact for any partnerships, events, or referral concerns. She has a passion for utilizing trauma informed strategies to best support and empower BIPOC communities. She is a Registered Yoga Teacher with Yoga Alliance and also leads "Hablemos Mas" Spanish speaking support group.  

Alexandra Martinez

Psychosocial Rehabilitation Program Manager

Alexandra is the Psychosocial Rehabilitation Program Manager at PBS. She has over 5 years of experience as a PSR Specialist, which gifted her the passion she has to strengthen our PSR team to reach their highest potential  with helping  our youth and adults. She encourages and guides her team on providing exceptional services to meet each client’s individual needs. Alex ensures that all of our PSR clients are receiving the appropriate services and tools to help them work towards restoring and building their social, independent, and/or vocational skills. Alex comes from an education background (formerly a teacher with Osceola Public Schools) and has years of experience program planning and leading all PSR groups and community youth engagement. 

Mel Ramos

Care Coordinator

Mel is the Care Coordinator for PBS. He has served the Greater Orlando with over 8 years in the service industry. He is your first point of contact while initiating services, or if you are interested in learning more about our programs. Mel ensures our clients receive excelling care by helping coordinate additional services upon client request and ensuring treatment team communicate well to deliver quality care.  

David Grant, LCSW

Compliance & Clinical Admin

David attended the University of Memphis where he received his BA in Psychology in 2013 and his MA in Social Work in 2019. Since moving to Orlando in 2019, David has worked in a medical hospital, psychiatric hospital, and the outpatient mental health field. As a therapist with PBS, David works with clients of various ages providing support and helping reduce the need for crisis stabilization stays. David looks forward to growing with PBS by facilitating support groups and being part of compliance. David leads/facilitates Love is Love LGBTQ+ support group for teens, sexual trauma support group, and Reflections Suicide Prevention Group. 

Ashley Hutchinson, MSW

Marketing & Onboarding Coordinator

Ashley Hutchinson is the Administrative Support and Marketing Representative for Brevard County with Positive Behavioral Solutions. Ashley has worked with PBS for 2 1/2 years as she started as a Psychosocial Rehabilitation Specialist, became a Mental Health Therapist, and currently provides support for the agency while working within the community to spread awareness of the agency and mental health resources. Her experience has expanded her passion to be an advocate for the mental health community. She is your best point of contact for Brevard inquiries, referrals, or event opportunitie

Melanie Huddleston

SEDNET Coordinator

Melanie graduated from Flagler College in St Augustine FL majoring in Communications / Business Marketing. Melanie has 10+ years experience in Organizational Leadership and Management. She is passionate about calling out the best in people and helping them to reach their goals. After living in Sydney, Australia for 15 years as an exercise physiologist and nutritionist, she has always been in the business of helping people. At PBS, Melanie serves the Orange County Public Schools by leading the SEDNET program which deploys PBS Therapists into schools to provide Mental Health Counseling for students needing support.

Jenna Masel

Billing Manager

Jenna is the billing administrator for PBS. Majority of her background is in customer service and hospitality leadership. She now oversees all billing and insurance matters in the office. She has a compassionate heart and enjoys helping others in anyway she can. She is proud to be a supporting member for a team that cares so deeply for the families they service. She is your best point of contact with any insurance inquiries. 


Interested in joining our PBS team? Now currently hiring community Mental Health Counselors in Brevard, Seminole, Osceola, and Volusia county. Also, in search of passionate PSR Specialists in Seminole, Osceola, and Volusia Counties.


Mental Health Clinicians

Quaisha Horne, LMHC

Licensed Mental Health Counselor 

With a background in mentorship, direct caregiving, and Psychosocial Rehabilitation, I utilize an eclectic approach to counseling with an emphasis on nurturing and self exploration. I provide individual and family counseling to all ages with focuses on trauma, pre and post adoption, anxiety, and more. Together, we will increase awareness and growth. Quay is part of PBS TF-CBT Collaborative, provides weekly onsight clinical office hours to support PBS Clinicians, and is on the after hours on call supervisory rotation. 

Jackie Carmody, MSW

Registered Clinical Social Worker

 Jackie's experience and areas of interest include children and families, trauma, individuals with disabilities, and suicidality. Prior to therapy, I worked in the foster care system, healthcare system, and with the LGBTQIA population. While not in therapy, I work in the Center for Behavioral Health Research at the University of Central Florida where I focus on efforts of researching best practices for suicide care and the implementation of evidence- based interventions for individuals experiencing suicidal thoughts. In my (rare) free time, I thoroughly enjoy going to Disney World and making an appearance at at least one Disney park on a biweekly basis. 

Yoenia Sagrero Bestard, MSW

Registered Clinical Social Work Intern

Yoenia is a behavioral health therapist & assessor at PBS since February 2021. Yoenia graduated UCF with her Bachelor's of Social Work in 2019, and has also gained her Master's of Science in Social Work in 2020 from University of Texas Rio Grande Valley. At UTRGV, Yoenia focused her education concentration in Direct practice with Latino individuals, families, and groups. Yoenia has over five years in the social service field in Central Florida with greater experience with children and families. Yoenia focuses on meeting the client(s) at their current social level when experiencing anxiety, trauma, and any other related issues through therapy. Through exploration of emotions, feelings, and other possible options, Yoenia is able to assist client's work towards their personal and professional goals.   

Fadia As-Saidi, M.A

Registered Mental Health Intern

After years and two other professions I have finally found my calling. I entered the Counseling profession in 2019 when I started my master’s program. Since then, I graduated from Webster University with honors and acquired 2 years of experience working as a therapist with Positive Behavioral Solutions helping clients with various diagnosis reach their mental health goals. I work with adolescents, families, couples, and adults using an eclectic therapeutic approach with directive and non- directive methods. I hope to aid my clients acquire a more wholistic living by understanding emotions and integrating both their analytical and emotional skills together. My favorite quote by Maya Angelo "People will forget what you said, people will forget what you did, but people will never forget how you made them feel."

Carol Roberts, LMHC

Licensed Mental Health Counselor

My specialty is working with children and families that are experiencing stress, anxiety, trauma, and any related issues. I have an extensive background working with Christian populations and diverse communities. Most of my field experience involved providing services in the community, working with youth or post adoption families, and guiding individuals with any traumatic life stresses that may have hindered their mental well-being”

Danielle Prieto, LMHC

Licensed Mental Health Counselor

Danielle is a clinician and assessor, she enjoys working with children and adults to help them overcome anxiety, depression, trauma, life transitions and adjustments. My goal is to provide support, empower individuals to gain a better understanding of themselves, their behaviors and the world around. To help my clients achieve their unique goals, in my practice I utilize evidence-based therapeutic modalities including Cognitive Behavioral Therapy (CBT), Person-Centered Therapy, Acceptance and Commitment Therapy (ACT) and Mindfulness, personalized based on the needs of my clients. In my spare time I like to spend time with my family, take road trip, take pictures and cook.

Terrell Welch, EdS

Counselor/School Psychologist

I prefer face to face services and working in the homes with clients as much as time and schedules allow and use my school psychology experiences to best help my clients enrolled in schools in hopes of completing their education and pursuing their goals. I have been blessed with a wide range of experiences and trainings. Most recently, I completed the DBT and FST trainings. I have also been trained in anger management and case management as well as play therapy and cognitive behavior therapy and feeling identification and stress reduction and communication skills and crisis intervention. I have also been trained in working with the LBGTQ community and I am trained in Adoption Competency and working with several significant mental health disorders. I work with children of all ages with a current client base of children ages 2 to 66. My goals include presenting alternatives to clients so that they can be successful and happy human beings and be themselves. I believe in presenting clients and their families with choices and preparing and encouraging them to accept the choices and the consequences of those choices. I believe that every person on earth is a gift from God and that every single one of us is unique and I implement this in my work as well.

Bria Martin, M.A

Registered Mental Health Intern

Bria has the pleasure of working with individuals, children, teenagers, & adults. Some areas of concern involve trauma, grief/loss, depression, anxiety, and micro-aggressions. While I am an eclectic therapist, some of the theories I enjoy using with my clients are Adlerian, Choice/Reality, Psychodynamic, and Attachment theories. I use a combination of directive and non-directive techniques. I believe directive methods benefit clients because hearing discrepancies between thoughts, feelings, and behaviors aloud can foster positive changes, while indirective methods help clients come to conclusions on their own, further fostering autonomy and building confidence.

Paul Zukas,  


Registered Clinical Social Work Intern

Paul is an assessor and MATCH clinician., will be licensed in March with the state of Florida. Paul started  social services in 2015 working with birth parents to complete case plans. From there, I moved into the role of licensing foster parents before coming into my current position as a therapist with PBS. In addition to that, I also work part time as a social worker for a local hospital. I enjoy doing celebrity workouts, board games, trips to the beach, and a good movie.  

Farnoosh Mazloomi, MA

Registered Mental Health Intern

Farnoosh Mazloomi graduated from the University of Central Florida in 2014 and I started her career in the field of mental health as a case manager . Since then I have gone back to school and graduated from Webster University with my masters in Mental Health Counseling. I currently work full time as a State Certified Wraparound Orange Specialist for Devereux Florida. Also, I am a Registered Mental Health Counseling Intern at Positive Behavioral Solutions, where I provide therapy part time at Socrates Preparatory School K-12.

My specialties include utilizing cognitive behavioral strategies in working with children and adults to develop effective coping and communication skills. I have helped those with symptoms of anxiety, depression, anger, grief, communication, and relationship issues.

Eliana Marc, MSW

Registered Clinical Social Work Intern

Eliana Marc, RCSWI is a Mental Health Therapist, educator, and artist with a passion for helping diverse clients through individual therapy, group counseling, and creative expression. Eliana earned her Bachelors of Fine Art from the University of Michigan and her Masters in Social Work from University of Central Florida. After nearly a decade as an educator of the arts, Eliana followed her lifelong dream of becoming a mental health professional. She now combines her talents of creativity and teaching to provide each client with a unique toolkit to guide them through their therapeutic journey, utilizing a variety of cognitive, mindfulness, and expressive arts techniques. Eliana has worked with clients of all ages and backgrounds, and believes in inclusivity and rights for all people.

Grace J. Marin,


Licensed Mental Health Counselor 

As a counselor, I feel bringing a nurturing and non-judgmental approach when working with different situations and encouraging strength and personal growth is important for therapeutic relationships. I believe all behavior has a purpose and finding what is motivating the behavior is how we learn to manage difficult situations. Together, we explore avenues towards personal growth and emotional healing. 

Chiquita Washington, LMHC

Licensed Mental Health Counselor

Chiquita has been with PBS since it opened and has been working in the mental health counseling field for over 9 years. Chiquita works with individuals of all ages with problems such as anxiety, anger management, low self-esteem, and more. Chiquita's goal is to assist clients with functioning better in their everyday lives through such techniques as cognitive-behavioral therapy. 

Sean McLean, 


Registered Mental Health Intern

My foundation as a counselor is built on empathy, and helping clients develop insight to reach their goals. I work with individuals and families of all ages, and I am certified and experienced in using expressive arts, play therapy, and family & couples counseling. I also recognize and respect the importance of many cultural dynamics and how they contribute to each individual. 

Angela Jerry, MA

Registered Mental Health Intern

Emotions are immediate and subconsciously triggered by memories of your past and saying goodbye to anything you’ve done for so long is hard (Love, Work or Play). I like to teach, inspire and make a difference in people’s lives who encounter Depression, Anxiety, Mood Swings and Anger. Helping people expand, develop and grow in their gift (s) is a passion I enjoy. Everyone is uniquely different and set apart from others. You have to give your very best to add value to you and others around you. Research has shown that unhealthy relationships can cause both emotional and physical stress whereas healthy relationships can enhance and improve your overall well-being. No one can change the PAST however we can alter the future.

Psychosocial Rehabilitation Specialist

Zaida Crane, B.S.

Psycho-social Rehabilitation Specialist

Zaida graduated with a Bachelor of Science in Psychology from Nova Southeastern University. She has extensive experience working with diverse populations in the mental health field. She has worked in Targeted Case Management and  is also trained in ABA Techniques. Through this training,  she obtained more insight on how to provide creative techniques that help her clients achieve their goals. Zaida has a passion for helping others have positive experiences while learning social, independent, and vocational skills through individualized and group telehealth sessions. Zaida is dedicated to helping clients achieve their full potential that will help them lead independent lives.

Jorge Guerrero, B.A.

Psycho-social Rehabilitation Specialist 

Jorge Guerrero graduated with a BA in psychology from Florida International University. Jorge became interested in the behavioral health field by being an ABA technician for 2 years before becoming a PSR at Positive behavioral solutions. Starting as an ABA technician, inspired Jorge to continue his education further. Currently he is seeking a Masters degree at the University of Central Florida on track to becoming a Mental Health Counselor.

Karina Betances, B.S.

Psycho-social Rehabilitation Specialist

Karina Betances is Psychosocial Rehabilitation Specialist at PBS who has a true passion for working with diverse clients to meet their individual goals and restore and build their social, independent, and/or vocational skills. Karina attended the University of Central Florida where she graduated with a Bachelor of Science in Psychology, Clinical Track, and a Minor in Cognitive Sciences. Karina uses her positive attitude to encourage individuals to work hard to succeed. Karina enjoys working with families, children, adolescents, and adults of all backgrounds.

Bobby Bonilla, B.S.

Psycho-social Rehabilitation Specialist

Bobby is a Psychosocial Rehabilitation Specialist (PSR) with Positive Behavioral Solutions in Brevard County. Bobby has attended East Tennessee State University where he graduated with a Bachelor's of Science in Psychology and a Minor in Sociology  and is now working on his Masters in Mental Health Counseling. Bobby has spent over ten years working with children and adolescents  to ensure children's needs are being met and working with families to ensure child safety. Bobby is passionate about his role with helping children and adolescents enjoys his role as a PSR as it allows him to help clients and their families working on necessary skills to help build more independence moving forward in their life journey. 

Madison Mahlendorf, B.A.

Psycho-social Rehabilitation Specialist

Madison Mahlendorf received her B.A. in Psychology from Bloomsburg University. She has been working with children and adolescents for the past 5 years.  She specializes in working with clients that are on the Autism Spectrum and that are Deaf and/or Hard of Hearing. She understands the importance of gaining valuable life skills and is honored that she is able to assist in the acquisition of those skills. She believes in creating a safe, open, and welcoming space where one can reach their fullest potential.

Anneris Ventura, M.S.

Psycho-social Rehabilitation Specialist

Anneris Ventura has a bachelor's degree in Educational Psychology, a Masters degree in Counseling and a Certificate in Child development. Her specialty is working with children. She has many years of experience as a therapist, totaling over 14 years experience as a Mental Health professional. Several of those years she has been working as a Psychosocial Rehabilitation Specialist helping clients to restore or improve their social and independent skills.

Zulmarelis Santiago, B.A.

Psycho-social Rehabilitation Specialist

Zulmarelis graduated with a B.A. in Psychology from Bayamon Central University of Puerto Rico. Zulmarelis has been working for the last 2 years as a Psychosocial Rehabilitation Specialist involving positive experiences , working with individuals and groups to achieve their goals.

She uses her creativity to work with individuals to increase and use their skills in their daily life. Currently she is seeking a Master's degree at Ana G Mendez University on track to becoming a Mental Health Counselor. 

Tania Johnson, MSW

Psycho-social Rehabilitation Specialist

Tania is a Psychosocial Rehabilitation Specialist at Positive Behavioral Solutions. She has over 15 years of mental health experience serving families, adults, and vulnerable at risk youth in foster care.

Tania earned a Bachelor's degree  in Psychology, Masters of Social Work, and Marriage and Family Therapy Certificate from University of Central Florida. Tania has a passion to assist youth and young adults to identify their strengths and cultivate areas that need strengthening to live productive and healthy lives in our community.

Gabrielle Farquharson, MSW

Psycho-social Rehabilitation Specialist

Gabrielle graduated with a Bachelor's and Masters of Social Work from Rutgers University in New Jersey. She is pursuing her License to become a Licensed Social Worker and has dreams to become a Licensed Clinical Social Worker. She has a deep passion to help those in need and has worked with a variety of populations. Her drive comes from wanting to help individuals meet their basic needs to better so they may live an independent and joyful life. Gabrielle loves to encourage and motivate people to reach their life goals.

McKenna Young, B.S.

Psycho-social Rehabilitation Specialist

McKenna graduated with a Bachelor of Science in Psychology from Florida State University. She is currently getting her masters in Social Work at Florida State University's online program. She has had the passion to help others for as long as she can remember and has experience with individuals of all ages. She holds herself to a high standard and will do all she can to see her clients succeed. She is on track to become a licensed clinical social worker after her she obtains her masters degree, with plans to eventually obtain her PhD. 

Angelica Lopez, B.A.

Psycho-social Rehabilitation Specialist

Angelica Lopez is a graduate student at Adams State University in the Clinical Mental Health Counseling program. She earned her undergraduate degree at Naropa University in Contemplative Psychology. This degree focuses on mindfulness and meditation training, as well as individual growth. She is a member of the American Counseling Association and is expected to graduate in the Spring of 2024.

Mariah Rivera, BS

Psycho-social Rehabilitation Specialist

Mariah (she/her/they) graduated  from UCF with a Bachelor’s of Science in Psychology. While pursuing her degree, she gained various rewarding experiences in my community as a children’s tutor, on going activism for minority groups such as LGBTQ+ and BIPOC communities, and a nursing home volunteer for people with disabilities. My goal is to destigmatize mental health and encourage a safe, inclusive, and open space for anyone who may need help progressing their goals and leading guidance to a healthier and more positive quality of life. I have many hobbies and interests including creative expression such as journaling, video games, music, dancing, and longboarding. I love to incorporate these vital activities for myself into everyday life to spark more inspiration for what is to come.

bottom of page